Service Excellence Training Program Batch 2 - Banco Nacional de Comércio de Timor-Leste
Preparing a Qualified Human Resources is a necessity for a reliable bank in running their activities and to be able to take part in the competition in the banking industry, the Bank is required to provide a wide range of training.
Bank BNCTL concerned with human resource development, particularly related to the Service Excellence, so the bank intends to enter into an agreement with the LPPI to develop training program for bank employees, especially those working in the Division of Operational and Service, where it is expected they will be prepared to be able to provide good service, for both internal, and external customers.
Service Excellence program is prepared to improve individual competencies in the use of any "moment of truth" by providing excellent service to customers in a professional manner, both internal customers (between the inside of the Bank), as well as external customers (clients, vendors, partners, etc.), so that customers feel the satisfaction that will ultimately be profitable for banks.
