Online Learning Services - Strategic Balanced Scorecard - Key Performance Indicator BNCTL
Strategic Planning is the process of formulating a vision, mission, corporate values, corporate goals, and strategic plan of the company. After that, all levels of management at various levels must be directed to implement strategies in order to achieve the vision, mission and corporate goals in ways that are consistent with corporate values. This training program teaches the preparation of Key Performance Indicator (KPI) techniques as a means to perform performance management for all levels of management, so that they move towards implementing the strategies that have been formulated.
Effective performance management requires balanced performance measurement, which is usually done with the Balanced Scorecard. Therefore, in this training participants were taught a balanced preparation of KPI techniques that included several aspects of perspectives such as financial perspectives, customer satisfaction, operational effectiveness, and increased learning of all employees.
